MyAirtel App has reached a significant milestone, surpassing 500,000 monthly active users. This impressive achievement signifies the growing importance of digital solutions in Uganda
The app’s popularity is further underscored by the fact that it has amassed over 3 million downloads, indicating a strong brand awareness and potential for even greater user adoption.
While there is a gap between downloads and active users, it is a positive sign nonetheless according to Daniel Odaka, the Airtel Uganda Digital Channels Manager.
“We are happy to see the numbers growing on the MyAirtel App, which reveals that customers are now confident in transacting using our app. The growth also highlights the ease and convenience of transacting using the Airtel network reducing the need to bank visits, shops, or rely on USSD codes.”
He adds “At Airtel, we strive to make the app a better platform that caters to Airtel customers’ needs. We want our customers to feel like they have a direct lifeline to Airtel in the palm of their hands. The app streamlines everyday transactions and empowers Ugandans to take control of their finances and digital life.”
The success of the MyAirtel App highlights the expanding digital landscape in Uganda.
According to the Datar portal Digital 2024 Report, there are over 13.3 million internet users, representing roughly 27% of the population which is a clear indication of a shift towards digital solutions. Moreover, mobile phone penetration is even higher at nearly 68%, indicating a strong mobile-first approach.
With the growth of internet use and mobile phone penetration, new ways of accessing various essential services are becoming available.
As internet penetration continues to rise, Uganda can expect a surge in mobile app usage across various sectors, further streamlining daily activities and driving financial inclusion.
“The app makes it easy for me to send money to a person and to a bank account. Immediately you place it in someone’s name, it confirms and you don’t need to go through the long process. I also love the freebies you get when you spin the wheel,” says Racken Kobusingye, an Airtel Uganda customer and MyAirtel App user.
Another user, Brian Balmoi, says, “I love using the Airtel App because it makes purchasing voice or data bundles easy for myself and purchasing for other people. I no longer have to remember so many USSD codes.”